About us

The Success Service

We believe that a company's most under-utilised asset is its customer base even though existing customers drive 80-90% of revenue in a given year and should be driving 30-50% of revenue growth.

Embedding a culture of Customer Success in the business can turn your customer base into an engine of growth and reinforces with employees the purpose for which your company was created.

If you are losing customers as fast as you acquire new ones; are struggling to convert customers up your value chain; or, just don't understand whether Customer Success is adding value to your business we can help.

We bring over 15 years of experience in Customer Success and Lifecycle Management together with 30 years of commercial management to build the foundations your business needs to ensure your customers, and you, succeed.

Russ Harwood - Founder & CEO

"The most meaningful way to succeed is to help others succeed"

Adam Grant - Organizational Psychologist