Reduce churn, drive advocacy, grow customer revenue
We specialise in the optimisation of Customer Success and Support for Kiwi and international SaaS and subscription businesses
We believe that business is better when we focus on the success of customers, a business's most valuable asset.
The Success Service was established to help SaaS and subscription businesses build strong foundations for Customer Success and Support that enable Net Revenue Retention, advocacy and community, quickly and efficiently.
What we do
The Success Service works inside your business, on a part-time basis as long as required, to build capability so that you and your staff are set-up to ensure your customers (and you) succeed
Customer Success Foundations
Customer Base Audit
Customer Health Score model
Customer Success Segmentation
Company Success Philosophy
Customer Success Plans
Voice of Customer program
Customer Success Playbooks & Customer Journeys
Product & Service Extension
Proactively engaging customers, throughout their lifecycle to RETAIN & GROW REVENUE, by enabling them to maximise the value they get from your product, so much so that they ADVOCATE for your company, and CONTRIBUTE to your community.
Reactively engaging customers on demand, during moments of truth, to SOLVE (current & future) PROBLEMS as quickly, effectively and efficiently as possible, in order to maintain CUSTOMER OUTCOMES, and drive CUSTOMER SATISFACTION.